Refund policy

Last updated: October 31, 2026

Because our products are printed to order for each customer, we handle returns and refunds differently than a typical retail store.

Custom printed orders

Custom printed items cannot be returned or exchanged for a change of mind, because they are produced specifically for you and cannot be resold.

Printing errors and defects

If your order arrives with a printing error or defect that we caused, or does not match the specifications and artwork you approved, please contact us promptly after receiving it. We will review the issue and, where appropriate, reprint the affected items or issue a full or partial refund.

To help us resolve the issue, please include your order number, a description of the problem and photos of the affected items. We may ask you to return a sample of the items.

Customer-supplied artwork and approved proofs

We print the files you provide and approve. We are not responsible for errors in customer-supplied artwork, including spelling, layout, image resolution or color differences between your screen and the printed piece, once a proof or order has been approved.

Cancellations

You may cancel an order before it goes into production. Once production has started, we may not be able to cancel the order or issue a refund.

Shipping damage

If your order arrives damaged in transit, please see our Shipping Policy and contact us as soon as possible.

Contact us

For questions about returns, refunds or a problem with your order, email us at dunelandprinting@gmail.com.